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Adding Value for our Clients
Challenges
The challenge was to reduce the amount of
administration required to support the clients,
including eligibility, enrollments,
communication delivery, and data gathering. Plan
design, financial impact, measurement, survey,
wellness, and consumer-driven education all
needed to be at the forefront the company's
focus.
They had to differentiate
themselves from commodity brokers and
show value as a business partner that plans, consults,
and brings efficiency to improve the bottom line
and employee experiences by:
•
Automating eligibility,
enrollment, reporting, and
carrier feeds
• Better communicating plan
information and value to
employees
• Reducing cost of plan
administration so that we could
focus resources on strategic
services
• Simplifying billing
reconciliation processes,
particularly the burden
allocation
• Running real-time surveys and
reports by stratified by
demographics to enhance plan
design
Solution
ExponentHR provides the company's clients with a
seamless solution for eligibility, enrollment,
employee communication, carrier file transfers,
and financial and census reporting...all as part
of a single platform for payroll, benefits, and
HR. Every benefit transaction that affects
payroll is seamless and transparent, and vice
versa.
Now
The annual open enrollment process is seamless.
The system automatically communicates plan
information, eligibility, and enrollment windows
to employees. They enroll from work, home, or
the road. We have complete visibility to the
transactions during the open enrollment window,
the data flows directly to payroll, the carriers
automatically receive all changes...its very
slick, very efficient, and very accurate. And,
New-hire Enrollment and Life Events are
handled through wizards...no more phone calls
particularly about missed dates.
The Account Executive can login into the system
with secure credentials and run surveys, pull
data, generate census reports throughout the
year and work with the executive team to design
plans and manage cost.
Our Focus has completely changed...we use to
spend a majority of our time administering
paperwork and putting out fires, now we help
design plans, audit/analyze results, and bring
strategic value to our business partners and
clients.
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